Privacy Policy

1. Overview

This Privacy Policy explains how TsuNovix Systems ("Company", "we", "our", or "us") collects, uses, stores, and protects your information when you use our AI-powered products and services.

We are committed to transparency regarding data collection, automated processing, and your privacy rights.

2. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number
• Business information
• Billing information

b. Usage Data

• Website and application usage
• Interaction logs with AI agents
• Device, browser, and operating system information

c. AI Interaction Data

• Prompts and responses
• Voice recordings (where applicable)
• Chat transcripts

3. How We Use Your Information

Your information is used to:

• Provide and improve our Services.
• Automate workflows and communications.
• Train and optimize AI models where applicable.
• Maintain security and regulatory compliance.

Our AI services require responsible data processing, and we strive to clearly explain how information is collected, used, and incorporated into automated decision-making.

4. AI-Specific Data Processing

a. Automated Decision-Making

Some of our Services may include automated processes such as:

• Lead qualification
• Appointment scheduling
• Customer interaction automation

Where applicable, you may request human review of automated decisions.

b. Training vs. Operational Data

• Operational Data: Used solely to deliver our Services.
• Training Data: Used to improve AI models when enabled.

You may opt out of AI training usage where available.

5. Data Sharing

Your information may be shared with:

• Trusted service providers (hosting, CRM, telephony, and infrastructure partners)
• Legal authorities when required by applicable law

We do not sell your personal information.

6. Data Retention

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and improve our AI systems where applicable.

7. Data Security

We use commercially reasonable safeguards, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Security monitoring and auditing

While we implement strong security measures, no method of transmission or storage is completely secure.

8. Your Rights

You may have the right to:

• Access your personal information
• Request correction or deletion of your data
• Opt out of AI processing where applicable
• Withdraw previously provided consent

These rights may vary depending on your location and applicable privacy laws, including GDPR, CCPA, and similar regulations.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and support marketing efforts.

You can manage or disable cookies through your browser settings.

10. Children's Privacy

Our Services are intended for users who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18.

11. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate.

12. Compliance & Regulations

We strive to comply with applicable privacy and data protection regulations, including:

• GDPR (European Union)
• CCPA / CPRA (California)
• HIPAA, where applicable

13. AI Ethics & Governance

We are committed to responsible AI practices through:

• Bias monitoring and mitigation
• Human oversight where appropriate
• Continuous model evaluation and improvement

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes become effective when the revised version is published on this page.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we process your information, please contact us:

Email: [email protected]
Location: Marlton, New Jersey, USA